Privacy policy

Commitment to Your Privacy

At Pick and Play Music Shop (“we”, “us”, or “our”), protecting your privacy is a top priority. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website, utilize our services, or communicate with us.

Please review this privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

 

Updates to This Privacy Policy

We may occasionally update this policy to reflect changes in our practices or to comply with legal requirements. The most current version of the policy will always include the “Last updated” date noted at the top.

 

Personal Information We Collect or Process

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, payment details, and transaction information.
  • Account information including username, password, preferences and settings.
  • Transaction information including items viewed, added to cart, purchased, returned, exchanged or cancelled.
  • Communications with us including customer support inquiries or other messages.
  • Device information including browser, IP address, and unique identifiers.
  • Usage information regarding your interaction with our Services.

 

Sources of Personal Information

  • Directly from you when you use our Services or communicate with us.
  • Automatically through your device when you interact with our website or services.
  • From our service providers when they process information on our behalf.
  • From partners or other third parties as permitted by law.

 

How We Use Your Personal Information

  • Provide, Tailor and Improve the Services: To process payments, fulfil orders, manage your account, arrange shipping, and customize your shopping experience.
  • Marketing and Advertising: To send promotional communications and show relevant offers based on your activity.
  • Security and Fraud Prevention: To ensure safe shopping, prevent fraud, and protect accounts.
  • Communicating with You: To provide customer support and maintain our business relationship.
  • Legal Reasons: To comply with legal obligations or respond to lawful requests.

 

How We Disclose Personal Information

We may share your information in the following circumstances:

  • With vendors and third parties who perform services such as payment processing, data analytics, customer support, and shipping.
  • With business and marketing partners for promotional purposes.
  • When you provide consent or direct us to share your information.
  • With affiliates or within our corporate group.
  • In connection with a business transaction or to comply with legal obligations.

 

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from minors. If you believe your child has provided us with personal information, please contact us to request deletion.

 

Security and Retention of Your Information

While we implement safeguards to protect your data, no system is completely secure. We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, unless longer retention is required by law.

 

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to access the personal information we hold about you.
  • Right to request deletion of your personal information.
  • Right to correct inaccurate personal information.
  • Right to receive a copy of your information in portable format.
  • Right to opt out of targeted advertising.
  • Right to object or restrict certain processing activities.
  • Right to withdraw consent, where applicable.

To exercise your rights, please contact us using the details below. We may require identity verification before processing your request.

 

International Transfers

Your information may be transferred and processed outside of your country of residence. When applicable, recognized legal mechanisms are used to ensure your data is protected.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will include a new “Last updated” date at the top of this page.

 

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

Email: contact@pickandplaymusic.com

Phone: +61 414590007

Address: 31/2894-2910 Gold Coast Highway, Surfers Paradise, QLD, 4217, Australia

Business Hours: Monday to Friday from 9:00 am to 6:00 pm